Why Healthcare Sucks At Customer Experience (and how to fix it in 6 steps)
Healthcare is broken and not in the way you think. I’m not talking about insurance, drug prices or medical advancements. I’m talking about how patients feel when they walk into a hospital or doctor’s office or urgent care clinic. Ever noticed how getting an Uber takes...
The Three Simple Keys To Outstanding Patient Experience In Medical Clinics
Let’s be honest — no one wants to go to the doctor. Most patients walk into a clinic feeling some mix of stress, uncertainty, or even fear. That means how we treat them when they arrive matters just as much as the medical care they receive. So how do we improve the...
How I Got Interested in Helping Healthcare Leaders Speak up On LinkedIn
I wouldn’t call myself an expert in social media. I don’t have a YouTube channel, or a podcast on Spotify. I don’t even have an Instagram account. But what I do have is a LinkedIn account with over 6,000 followers made up of healthcare professionals across the...
Are You a Healthcare Desk Jockey Dreaming Of Grabbing The Spotlight As A Public Speaker?
I spent many years at my desk doing the things that healthcare administrators do. But little by little as I attended conferences or workshops, I began to realize that I could probably present various topics as well as the instructors. In fact, I thought I probably had...
When You’re Self Employed, Being Great At What You Do Is Good, But Being Great At Business Is Better
Over my many years of owning and managing businesses, both my own, and those of others, I have learned one immutable truth: just because you’re good at a skill, trade or craft doesn’t mean you’ll succeed at turning it into a viable business.This applies to doctors,...
Why Healthcare Professionals Today Need Their Own Personal Brand. (and 3 easy steps to start one)
The healthcare industry today isn’t what it used to be.• Go to school and get a degree or learn a technical skill.• Get a great job and stay at the same place for years.• Get raises and great benefits, take your vacations, retire. Not anymore. Today healthcare is...