by Claudio Varga | Nov 7, 2025 | Management & Leadership, Patient Experience, Thought Leadership
When I was a kid, I used to dread the first day of school. Not because of homework or teachers… but because of my name. Yup, it’s true. Every year, the teacher would stop mid-roll call, squint at the list, and hesitate. Then they’d take their best guess…...
by Claudio Varga | Mar 17, 2025 | Management & Leadership, Patient Experience
Healthcare is broken and not in the way you think. I’m not talking about insurance, drug prices or medical advancements. I’m talking about how patients feel when they walk into a hospital or doctor’s office or urgent care clinic. Ever noticed how getting an Uber takes...
by Claudio Varga | Feb 1, 2025 | Patient Experience
Let’s be honest — no one wants to go to the doctor. Most patients walk into a clinic feeling some mix of stress, uncertainty, or even fear. That means how we treat them when they arrive matters just as much as the medical care they receive. So how do we improve the...
