by Claudio Varga | Jun 1, 2026 | Management & Leadership, Patient Experience
Why the most expensive habit in your practice costs nothing to fix There’s a number sitting in the medical literature that almost nobody in healthcare talks about. 11 seconds. That’s how long the average physician waits before interrupting a patient who is...
by Claudio Varga | May 1, 2026 | Management & Leadership, Patient Experience
I need to tell you something that stopped me cold when I read it. And fair warning, it’s going to challenge something you’ve probably believed your entire career. For decades, healthcare has operated under an accepted truth: caring too much burns you out....
by Claudio Varga | Feb 20, 2026 | Management & Leadership, Patient Experience
Take this quick quiz to see how well you really know your urgent care’s operational health Many urgent care owners manage their practice the same way most people manage their checking accounts—as long as the checks clear, everything must be okay. But running a...
by Claudio Varga | Jan 3, 2026 | Management & Leadership, Patient Experience
How Small Practices Can Dominate Markets By Doing What Big Systems Can’t: Actually Caring A new report from Sage Growth Partners just dropped, and it reveals something fascinating: 78% of hospital executives are planning to invest millions in new virtual care...
by Claudio Varga | Nov 7, 2025 | Management & Leadership, Patient Experience, Thought Leadership
When I was a kid, I used to dread the first day of school. Not because of homework or teachers… but because of my name. Yup, it’s true. Every year, the teacher would stop mid-roll call, squint at the list, and hesitate. Then they’d take their best guess…...
by Claudio Varga | Mar 17, 2025 | Management & Leadership, Patient Experience
Healthcare is broken and not in the way you think. I’m not talking about insurance, drug prices or medical advancements. I’m talking about how patients feel when they walk into a hospital or doctor’s office or urgent care clinic. Ever noticed how getting an Uber takes...
