by Claudio Varga | Nov 7, 2025 | Management & Leadership, Patient Experience, Thought Leadership
When I was a kid, I used to dread the first day of school. Not because of homework or teachers… but because of my name. Yup, it’s true. Every year, the teacher would stop mid-roll call, squint at the list, and hesitate. Then they’d take their best guess…...
by Claudio Varga | Mar 17, 2025 | Management & Leadership, Patient Experience
Healthcare is broken and not in the way you think. I’m not talking about insurance, drug prices or medical advancements. I’m talking about how patients feel when they walk into a hospital or doctor’s office or urgent care clinic. Ever noticed how getting an Uber takes...
by Claudio Varga | Feb 1, 2025 | Patient Experience
Let’s be honest — no one wants to go to the doctor. Most patients walk into a clinic feeling some mix of stress, uncertainty, or even fear. That means how we treat them when they arrive matters just as much as the medical care they receive. So how do we improve the...
by Claudio Varga | Jan 20, 2025 | Personal Branding, Thought Leadership
I wouldn’t call myself an expert in social media. I don’t have a YouTube channel, or a podcast on Spotify. I don’t even have an Instagram account. But what I do have is a LinkedIn account with over 6,000 followers made up of healthcare professionals across the...
by Claudio Varga | Jan 16, 2025 | Personal Branding, Thought Leadership
I spent many years at my desk doing the things that healthcare administrators do. But little by little as I attended conferences or workshops, I began to realize that I could probably present various topics as well as the instructors. In fact, I thought I probably had...
