by Claudio Varga | Jul 1, 2026 | Patient Experience
The industry finally agrees on what great healthcare looks like. They just forgot the most important part. Something interesting is happening in healthcare right now. The consultants, the analysts, the health system executives — they’re all starting to land on...
by Claudio Varga | Jun 1, 2026 | Management & Leadership, Patient Experience
Why the most expensive habit in your practice costs nothing to fix There’s a number sitting in the medical literature that almost nobody in healthcare talks about. 11 seconds. That’s how long the average physician waits before interrupting a patient who is...
by Claudio Varga | May 1, 2026 | Management & Leadership, Patient Experience
I need to tell you something that stopped me cold when I read it. And fair warning, it’s going to challenge something you’ve probably believed your entire career. For decades, healthcare has operated under an accepted truth: caring too much burns you out....
by Claudio Varga | Feb 20, 2026 | Management & Leadership, Patient Experience
Take this quick quiz to see how well you really know your urgent care’s operational health Many urgent care owners manage their practice the same way most people manage their checking accounts—as long as the checks clear, everything must be okay. But running a...
by Claudio Varga | Jan 3, 2026 | Management & Leadership, Patient Experience
How Small Practices Can Dominate Markets By Doing What Big Systems Can’t: Actually Caring A new report from Sage Growth Partners just dropped, and it reveals something fascinating: 78% of hospital executives are planning to invest millions in new virtual care...
