by Claudio Varga | Jul 1, 2026 | Patient Experience
The industry finally agrees on what great healthcare looks like. They just forgot the most important part. Something interesting is happening in healthcare right now. The consultants, the analysts, the health system executives — they’re all starting to land on...
by Claudio Varga | Jun 1, 2026 | Management & Leadership, Patient Experience
Why the most expensive habit in your practice costs nothing to fix There’s a number sitting in the medical literature that almost nobody in healthcare talks about. 11 seconds. That’s how long the average physician waits before interrupting a patient who is...
