by Claudio Varga | Jul 1, 2026 | Patient Experience
The industry finally agrees on what great healthcare looks like. They just forgot the most important part. Something interesting is happening in healthcare right now. The consultants, the analysts, the health system executives — they’re all starting to land on...
by Claudio Varga | Jun 1, 2026 | Management & Leadership, Patient Experience
Why the most expensive habit in your practice costs nothing to fix There’s a number sitting in the medical literature that almost nobody in healthcare talks about. 11 seconds. That’s how long the average physician waits before interrupting a patient who is...
by Claudio Varga | May 1, 2026 | Management & Leadership, Patient Experience
I need to tell you something that stopped me cold when I read it. And fair warning, it’s going to challenge something you’ve probably believed your entire career. For decades, healthcare has operated under an accepted truth: caring too much burns you out....
